1. Information About Us
www.hellocircus.com is a website operated by Hello Circus. We are registered in Singapore under the Business Registration Number (53380079W).
2. Information Disclaimer
- All brand names are registered trademarks of their respective owners. Hello Circus does not claim any legal interest in trademarks, logos, or other intellectual property, than that of its own.
- Photos that are part of Hello Circus photo collections are allowed to be posted on Hello Circus website and Instagram only. Any use of these photos on any other websites requires consent from Hello Circus management.
- Hello Circus makes its best effort to ensure the accuracy of the information contained in this website. However, Hello Circus does not warranty accuracy of the information, and no liability or responsibility is assumed for any errors or omissions in its contents.
- Hello Circus reserves the right to change the product(s), product description(s), availability and prices at any time without prior notice or obligation.
3. Your Status
By placing an order with us, you warrant that you are legally capable of entering into binding contracts.
4. How the Contract is formed between You and Hello Circus
- The contract between us (“the Contract”) will only be formed when you receive an invoice from Hello Circus confirming the transaction.
- Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid.
5. Our Status
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.
6. Price and Payment
- The price of any Products and may vary depending on the design, texture, quality of the wallpaper and the dimensions of your wall.
- Hello Circus reserves the right to update our prices from time to time due to changes in shipping rates, logistics costs and manufacturing overheads.
- All Wallpapers are custom-made according to the dimensions provided and confirmed by you. Upon signing the Contract between you and us, you confirm that the dimensions provided by you are accurate and that Hello Circus is in no way responsible or will be held accountable if the dimensions provided by you are inaccurate.
- For international customers, please note that the shipping fees paid do not include taxes and import duties or tariffs. Your parcel may be subjected to custom inspection and the assessment of duties and taxes will be in accordance with the local regulations in your jurisdiction. If taxes and / or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
7. Our Replacement Policy
- All Wallpapers purchased where you have provided confirmation of the designs are non-refundable. There are strictly no refunds or returns for all Wallpapers as they have been custom-made to the dimensions of your wall provided by you.
- Please note that all patterns, colours of wallpaper images seen on your computer monitors may have slight variation from the actual item. If you like to paint your walls the same matching colour as your wallpaper, it will be best to physically match the paint swatch to the wallpaper after it has been installed.
- Upon receiving our products and prior to installation, please examine all goods immediately to ensure that the size and quality of the goods are satisfactory and as ordered. Please notify us immediately at [email protected] if you have any problems.
- If there is an error in the dimensions you have provided, you will bear all additional charges on the replacement order, including but not limited to:
- Shipping and logistics from our factories in Europe;
- Warehousing costs;
- Manpower costs;
- Reinstallation costs; and
- Import and export taxes.
- We will only accept a refund of the Products including but not limited to the following circumstances:
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- There are material defects (visible scratches, tears, large stains) with the wallpaper / wall decals
- The wallpaper / wall decals / stickers do not adhere properly to the wall as a result of a manufacturing / design defects and not a defect with the wall (ie wall is not smooth, uneven, mouldy, rough, or have varying heights at different parts of the wall)
Subject to actual stock availability, item orders may be replaced with alternative subject to a written confirmation or email with you. For items that cannot be replaced, we will contact you to give you the option to cancel this Contract. If the payment has been made, you will be refunded the amount paid.
8. Our Liability
- We warrant to you that any Product purchased from us through our site is of satisfactory quality.
- Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. We are not responsible for indirect losses, including but not limited to loss of income, business interruption, or installation costs.
- (For Singapore orders only) We partner with professional installers for the installation of your wall. Each wall will have a workmanship warranty of 1 year. Please keep your invoice and provide them to us in the event that you require workmanship repairs. As the professional installers are external parties to our firm, we are not to be held responsible for any damages caused to your wall by the installers. Nevertheless, we will do our utmost best to ensure that all installations are professional and of quality standards.
9. Privacy Policy
- We collect and store customer data solely for order processing and communication and comply with applicable data protection laws, including the Personal Data Protection Act (PDPA) of Singapore.
- By providing your personal information, you consent to its collection, use, and disclosure as outlined in our Privacy Policy.
- Your data will not be shared with third parties except for logistics and payment processing purposes.
10. Events Outside our Control
- Hello Circus shall not be liable for failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
- A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
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- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, subsidence, epidemics or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks; or
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
11. Waiver
- If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
- A waiver by us of any default shall not constitute a waiver of any subsequent default.
- No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
12. Severability
If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
13. Entire Agreement
- These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
- We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
- Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.
14. Our Right to Vary these Terms and Conditions
- We have the right to revise and amend these Terms and Conditions from time to time.
- You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
15. Law and Jurisdiction
Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.
